1. Introduction
At Livnidorix, we strive to offer a simple, secure, and transparent shopping experience. We understand that changes of mind or unforeseen circumstances may arise after placing an order, which is why we offer the possibility of requesting an order cancellation, provided it meets the conditions established in this policy.
This Order Cancellation Policy explains the conditions, the request process, and the refund procedure applicable to orders placed through our website.
This policy should be interpreted in conjunction with our Returns and Refunds Policy, which details the conditions applicable to returns of products already delivered.
2. Conditions for order cancellation
Customers may request an order cancellation as long as it has not yet been shipped.
The possibility of canceling an order mainly depends on its processing status and whether the product has already started the shipping process.
Cancellation requests will be reviewed by our customer service team to confirm if they meet the established conditions.
Once an order has been shipped or has entered the delivery process, it will generally not be possible to cancel it directly.
In these cases, the customer may await receipt of the product and request a return in accordance with our Returns and Refunds Policy.
3. Unshipped orders
If the order has not yet been shipped, the customer may request its cancellation.
When the cancellation request is approved:
- The order will be correctly canceled.
- The full amount paid will be refunded.
- The refund will be issued using the same payment method used during the purchase.
The approval of the cancellation will depend on the order still being in a preparation phase that allows its processing to be stopped.
We recommend contacting us as soon as possible after placing the order to increase the possibility that the request can be processed before shipment.
4. Shipped orders
Once an order has been shipped or has begun the delivery process, it generally cannot be canceled.
When the product is already in transit, the customer may receive it and, if it meets the applicable requirements, request a return following the conditions established in our:
Returns and Refunds Policy
Order cancellation and product return are different processes:
- Cancellation applies before the order is shipped.
- Return applies after the customer has received the product, provided the corresponding conditions are met.
For return requirements, deadlines, and procedures, please consult our Returns and Refunds Policy.
5. Cancellation request process
To request an order cancellation, the customer must contact our customer service team.
Step 1: Contact us
The cancellation request should preferably be sent by email.
You can also contact us by phone for inquiries related to your order.
Step 2: Provide the necessary information
To review the request, the customer must provide the following information:
- Order number.
- Email address used during the purchase.
- Payment-related information or proof of payment.
- Reason for cancellation, where applicable.
This information will allow us to locate the order and verify its processing status.
Step 3: Order status review
Our team will review the request taking into account:
- If the order has already been shipped.
- The current preparation status of the order.
- The situation of the delivery process.
After completing the review, we will inform the customer if the cancellation has been approved or if the order can no longer be canceled.
6. Refund processing
When a cancellation request is approved, our team will initiate the refund process as soon as possible.
The customer will receive a confirmation once the cancellation has been processed.
All refunds will be made using the same payment method originally used for the purchase.
The time it takes for the amount to appear in the customer's account may vary depending on:
- The banking institution.
- The card issuing company.
- The payment method provider used.
Although the refund is processed by us, the final receipt times may depend on third-party processing times.
7. Contact
If you have any questions about order cancellation or need assistance with a request, you can contact our customer service team:
Livnidorix
Email: support@livnidorix.com
Phone: +1 (267) 253-5127
Address:
8020 CHELWYNDE AVE,
PHILADELPHIA, PA 19153,
United States
Operating hours:
Monday to Friday, 09:00 to 18:00.